How it works

How a contract engagement runs.

Five steps from first call to handoff, with AI doing the digging and every change reviewed and approved before it is made.

STEP 01

Intro call

Twenty minutes on the problem, your stack and your timeline. No pitch.

STEP 02

Scope and rate

A written scope and a rate, agreed before any work starts.

STEP 03

Onboarding with your team

Access through your own accounts and rules, and a seat in your channels and on-call.

STEP 04

The work

AI does the digging; we review and approve every change, inside your change process.

STEP 05

Handoff and documentation

Runbooks, diagrams and decisions written down, so your team owns what was built.

Ways to engage

However your procurement team prefers.

Contract through your staffing partner, 1099 or corp-to-corp, or start with a fixed-scope assessment.

Staffing partner Through your agency. Same engineer, on the paperwork you already have.
Direct contract 1099 or corp-to-corp, scoped by the month or by the project.
Assessment Fixed scope. A look at your alerting, telemetry and recovery, ending in a written plan you keep.
Location Remote, from Durham, NC, working with teams across the United States.

The standard

Commitments you can hold us to.

Not aspirations. Terms.

Scope first In writing, before any work. Changes to scope are agreed, not assumed.
Approvals No change without review. We review and approve every change, through your process.
Sensitive data Masked before it moves. PII and PHI stay out of tools that should not see them.
AI data The most restrictive data policies available. We choose the AI tools and their settings; data used in an AI investigation is not used to train AI models.
Access Your accounts, your rules. Nothing runs on credentials you do not control.
Documentation Left behind, not kept in a head. Runbooks and decisions your team can use.
Replies Within one business day. Sooner when something is down.

Want this standard on your systems?

Book 20 minutes, or send the capabilities sheet to whoever needs to see it first.

Book an intro call Download capabilities (PDF)